Privacy Policy | COVENTRY PROPERTY SU

This Privacy Policy outlines how Coventry Property Surveys Ltd collects, uses, stores, and protects information gathered from users ("Users") of the www.coventrypropertysurveys.co.uk website ("Site"). This policy applies to all services and products provided by Coventry Property Surveys Ltd.

Information We Collect

We may collect personal identification information from Users in a variety of ways, including, but not limited to:

Enquiry and contact forms
Cookies and similar technologies
Google Analytics tracking
Browser details and technical data (e.g. IP address, operating system, device type, internet service provider)

Users may be asked to provide their name, email address, phone number, and property address. We will only collect this data when it is voluntarily submitted. Users may visit our site anonymously and choose not to provide personal information, although this may limit access to certain features.

Our website uses cookies to improve the user experience. Cookies help us analyse traffic, remember user preferences, and track visitor interaction with the website. You can choose to disable cookies in your browser settings. For more details, please refer to our Cookie Policy.

How We Use Personal Information

We may use the information we collect from Users for the following purposes:

To personalise user experience and improve our services
To improve our website content and functionality
To respond effectively to customer service enquiries
To send responses to enquiries or service-related follow-ups
If you opt in to send occasional emails containing updates, news, or promotions

We may also use anonymised browsing data to support remarketing and advertising campaigns via third-party platforms (such as Google Ads or social media).

Legal Basis for Processing (GDPR)

Under the General Data Protection Regulation (GDPR), we process your personal information under the following lawful bases:

Your consent
The performance of a contract
Compliance with a legal obligation
Our legitimate business interests
Data Retention and Your Rights

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including to meet legal or regulatory requirements.

You have the right to request:

Access to your personal data
Correction of inaccurate or incomplete data
Erasure of your data ("right to be forgotten")
Restriction or objection to processing
Data portability

To exercise your rights, contact us at: info@coventrypropertysurveys.co.uk. Please note that some data may be retained as required for legal compliance purposes (e.g., anti-money laundering regulations).

Data Security

We implement appropriate security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.

Sharing Your Information

We do not sell, rent or trade your personal data. We may share only the minimal necessary information with trusted third-party service providers who assist us in delivering our services (e.g., payment processors, survey platforms), but only under strict confidentiality agreements.

Third-Party Websites

Our website may link to external sites. We are not responsible for the privacy practices or content of those sites. We recommend reviewing the privacy policies of any third-party sites you visit.

Advertising and Analytics

We utilise services such as Google Analytics and advertising platforms to track user activity and support our marketing campaigns. These services may collect anonymised information about your visit.

Policy Updates

This privacy policy is subject to periodic updates. Users are encouraged to check this page regularly. Continued use of the Site signifies acceptance of any changes.

If you have any questions about this privacy policy or your personal data, you can contact:

Coventry Property Surveys Ltd
111 New Union Street
Coventry
CV1 2NT
Email: info@coventrypropertysurveys.co.uk
Tel: 024 7629 1555
Website: www.coventrypropertysurveys.co.uk

This Privacy Policy was last updated in June 2025