Privacy Policy – Coventry Property Surveys Ltd

This Privacy Policy explains how Coventry Property Surveys Ltd collects, uses, stores, and protects personal information obtained from users ("Users") of the www.coventrypropertysurveys.co.uk website ("Site"). This policy applies to all services and products provided by Coventry Property Surveys Ltd.

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Information We Collect

We may collect personal identification information from Users in a variety of ways, including but not limited to:

• Enquiry and contact forms

• Cookies and similar technologies

• Google Analytics tracking

• Browser and technical data (such as IP address, operating system, device type, and internet service provider)

Users may be asked to provide their name, email address, telephone number, and property address. We collect personal data only when it is voluntarily submitted. Users may visit our Site anonymously; however, choosing not to provide personal information may limit access to certain features or services.

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Cookies

Our website uses cookies to enhance the user experience. Cookies help us analyse website traffic, remember user preferences, and monitor visitor interaction with the Site. Users can choose to disable cookies through their browser settings. For further information, please refer to our Cookie Policy.

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How We Use Personal Information

We may use the information collected for the following purposes:

• To personalise user experience and improve our services

• To improve website content and functionality

• To respond to enquiries and provide customer support

• To send responses to enquiries or service-related follow-ups

• To send occasional updates, news, or promotional emails where consent has been provided

We may also use anonymised browsing data to support remarketing and advertising campaigns via third-party platforms, such as Google Ads or social media.

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Legal Basis for Processing (GDPR)

Under the UK General Data Protection Regulation (UK GDPR), we process personal data under one or more of the following lawful bases:

• Your consent

• The performance of a contract

• Compliance with a legal obligation

• Our legitimate business interests

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Data Retention and Your Rights

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including to meet legal, accounting, or regulatory requirements.

You have the right to request:

• Access to your personal data

• Correction of inaccurate or incomplete data

• Erasure of your data ("right to be forgotten")

• Restriction of or objection to processing

• Data portability

To exercise any of these rights, please contact us at info@coventrypropertysurveys.co.uk. Please note that some information may be retained where required to comply with legal obligations.

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Data Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, or destruction.

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Sharing Your Information

We do not sell, rent, or trade personal data. We may share limited information with trusted third-party service providers who assist us in delivering our services (such as payment processors or survey platforms). All third parties are required to maintain confidentiality and comply with data protection legislation.

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Third-Party Websites

Our Site may contain links to external websites. We are not responsible for the privacy practices or content of those third-party sites, and we encourage Users to review their privacy policies.

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Advertising and Analytics

We use services such as Google Analytics and advertising platforms to analyse website usage and support marketing campaigns. These services may collect anonymised information about your visit.

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Policy Updates

This Privacy Policy may be updated from time to time. Users are encouraged to review this page periodically. Continued use of the Site constitutes acceptance of any changes.

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Contact Us

If you have any questions about this Privacy Policy or how your personal data is handled, please contact:

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Coventry Property Surveys Ltd
111 New Union Street
Coventry
CV1 2NT

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Email: info@coventrypropertysurveys.co.uk
Tel: 024 7629 1555
Website: www.coventrypropertysurveys.co.uk

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Last updated: January 2026